The website and are managed by Chato Lufsen, EURL under French law with a capital of 10,000 euros, whose head office is located at 115 rue Saint Dominique, 75007, PARIS, FRANCE, registered in the Trade Register under the number FR 35 828 254 425.

Article 1: Definition

The terms that are used in these general conditions of sale will have the following meaning, which is given to them:

Buyer: a natural person acquiring Products through the Site.

Seller: Chato Lufsen.

Website: and

Products: items offered for sale on the site.

Article 2: Scope of Application and Modification of the General Conditions of Sale.

2.1 The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the Buyers and the Seller, as part of the online sale of the products and services offered by the Seller to the Buyer.

2.2 The present general conditions of sale are applied only to all orders placed on our Internet sites: and

2.3 The company Chato Lufsen reserves the right and the possibility of modifying the present general conditions of sale. If there is a change, we will apply to each order the general conditions of sale in force on the day of the order.

2.4 These terms and conditions express the full obligations of all parties. That is, the consumer is deemed to accept unreservedly all the provisions of these terms and conditions. No other general or specific conditions may be incorporated into these general conditions.

2.5 The main features of the Products and the specifications, illustrations and indications of size or dimensions of the Products are presented on the Site. The Buyer is required to read and read them before completing his order.

2.6 To know the essential properties and characteristics of a product, the Purchaser must refer to the description of each Product.

2.7 The Seller's contact information is as follows:

Chato Lufsen

41 rue de Verneuil

75007 Paris


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2.8 These General Terms and Conditions of Sale are applied to the exclusion of all other conditions, and those applicable to sales in store or through other distribution and marketing channels.

2.9 Our General Conditions of Sale are accessible at any time on the Site and will prevail, if necessary, on any other version or any other contradictory document.

2.10 The Purchaser declares to have read these General Terms and Conditions of Sale and to have accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure.

2.11 The Products presented on the Site are offered for sale in France and abroad. In case of order to a country other than France, the Buyer is the importer of the Product (s) concerned. For all Products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Buyer.

Article 3: Products and validity of the offer

3.1 The availability of the products presented by the Seller have a variation in the limit of the actual stocks at the time of the order.

3.2 Descriptions and photographs of the products that are available on the Seller's website are as accurate and concise as possible.

However, it is likely to see some slight variations in the rendering of products and colors in relation to the photographs without the Seller's liability being incurred or the validity of the sale can be questioned.

Depending on the settings of the screen used by the Buyer, differences between the final rendering and the photographs of the articles presented on the Site is possible.

The final choice and purchase is the sole responsibility of the Buyer.

3.3 Despite information about the availability of a product, it may have been sold in stores. To validate any order, the Seller will check the availability of the ordered products and / or products. In case of unavailability, the Seller agrees to offer another similar item, an exchange or a refund within 30 days.

Article 4: Price

4.1 The prices quoted are all taxes included (T.T.C.), excluding the cost of processing and shipping. The Products are provided at the rates in effect on the Site at the time of registration of the order by the Seller. Prices are in Euros and all taxes included.

4.2 The Seller reserves the right to change prices at any time and agrees to respect the rates indicated at the time of order, subject to the availability of products.

4.3 The rates consider any discounts that may be granted by the Seller on the Site.

4.4 These rates are firm and non-revisable during their period of validity, as indicated on the Site, the Seller reserving the right, outside this period of validity, to modify prices at any time. They do not include processing fees, shipping, transport and delivery, which are charged in addition, under the conditions indicated on the Site and calculated prior to placing the order.

4.5 The payment requested from the Buyer corresponds to the total amount of the purchase, including these costs.

4.6 The order cannot be canceled by the Seller in case of error resulting in the display of a tariff.

4.7 An invoice is established by the Seller and delivered to the Buyer upon delivery of the Products ordered. It is also available in the customer area.


Article 5: Terms of payment and security

5.1 Payment data is exchanged in encrypted mode via HIPAY et PAYPAL payment solution. No information about your bank account will pass through the sites and www.chatolufsen.shopre made by credit card on secure and encrypted banking servers of our banking partner LCL. No information about your bank account will pass through the sites and

5.2 The Seller reserves the right to refuse to make a delivery or to honor an order from a consumer with whom a dispute is pending.

5.3 The transfer of ownership from the Seller to the Buyer will take place once the full payment has been received by the Seller.

5.4 The risks of the delivered goods are transferred to the Buyer from the date of receipt of the products at the address indicated at the time of the order.

5.5 The price is payable in cash, in full on the date of placing the order by the Buyer, by way of secure payment, by credit card.

5.6 No additional charges for the use of any means of payment may be charged to the Buyer.

Article 6: Validation of orders

6.1 The Buyer reads and unreservedly adheres to the general conditions of sale and their terms prior to the validation of the order.

6.2 The Buyer undertakes to provide accurate and good faith data and information in the online forms accessible from the site.

6.3 The Seller reserves the right to contact the buyer to verify or confirm the information provided. The provision of this information is one of the conditions to validate the order. The buyer agrees to provide a valid email address and phone number when writing the order form.

6.4 In certain cases, including non-payment, incorrect address or any other problem related to the buyer's account, the Seller reserves the right to suspend the order until the problem is resolved.

Article 7: Orders and Deliveries

7.1 Packages are delivered by courier or by an independent carrier, to the address indicated by the buyer when ordering.

7.2 The shipping costs are included in the total amount payable for your order, depending on the chosen option and the amount of it.

7.3 The Seller agrees to process orders within 15 days from the day following the validation of his order, excluding public holidays, and except in the month of August.

7.4 Delivery times are expressed in working days from the date of departure from our store. They are indicative. Exceeding this period does not give right to damages.

7.5 In case of delivery failure by the carrier, the Seller undertakes to return all or part of the order within the limits of available stocks and these general conditions of sale.

7.6 The buyer must check the conformity and the condition of the items delivered at the time of delivery and before the signature of the carrier's delivery note. It is considered that this verification has been carried out as soon as the buyer or a person authorized by him has signed the delivery note.

7.7 If, at the time of receipt, the buyer notices an anomaly in the packaging, which is torn or damaged, he must check the condition of the products. If they are damaged, the buyer must refuse delivery and indicate on the delivery note "The package is rejected because it is open and / or damaged".

7.8 The shipping costs are free from 250 € of purchase.

7.9 The information requested from the consumer is necessary for the processing of his order and can be communicated to the contractual partners of the company Chato Lufsen who participate in the execution of this order.

7.10 The products ordered by the Buyer will be delivered in France and abroad within thirty (30) days from the date of the order placed by the Buyer. The delivery method will be specified when ordering.

7.11 In case of unavailability of one or more Products; Products ordered can be delivered in several times.

7.12 The Buyer agrees to provide the Seller with a correct, up-to-date and complete delivery address.

In case of incomplete and / or inaccurate address, deliveries returned to the Seller will be subject to additional charges which will be charged to the Buyer for any new request for delivery to a correct address.

7.13 Seller also offers free delivery to the store.

7.14 Products delivered with defects of conformity (under the conditions provided for in articles L 211-4 of the Consumer Code and those provided for in these General Terms and Conditions of Sale) will be reimbursed by the Seller after return of the goods.


Article 8: Right of withdrawal and return

8.1 The Purchaser may decide to use his right of withdrawal within 14 calendar days from receipt of the order.

8.2 The Purchaser must notify the Seller of its withdrawal to the Seller by the deadline given by e-mail to the address and fill out the form attached to the package.

8.3 The Products must be returned to the following address:

Chato Lufsen, 41 rue de Verneuil, 75007 Paris, France

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The Buyer must keep the proof of his return.

8.4 The Seller is not responsible for the costs of returning the products.

8.5 Return shipping costs are the responsibility of the Buyer and under his responsibility. It is advisable to ensure the return of packages.

8.6 The return must be made no later than 14 days after receipt of the order.

8.7 Products must be returned in a package containing all accessories and labels attached (proof of non-wearing of the products).

8.8 Returned products must be in perfect condition. No product stained, damaged, used, washed or unfit for sale and will not be accepted. It is advisable to test the products with the utmost care.

8.9 The refund will be made within 30 days (calendar) upon receipt of the goods returned by the Buyer.

In case of non-compliance with the previous general conditions, the return request will be rejected and the product (s) will be returned to the Buyer.

8.11 Products may also be returned directly to the store [41 rue de Verneuil - 75007 PARIS]. In this case, the refund will not be made at the store, but will be made only by bank transfer to the credit card of the Buyer used to pay the product.

8.12 If the right of withdrawal is exercised within the period, only the price of the Products purchased will be refunded. In all cases, the return costs remain the responsibility of the Buyer.


 Article 9: Indivisibility of these general conditions of sale

9.1 If one or more stipulations of the present general conditions of sale are considered as invalid or declared as such in the application of a law, a regulation that would be applicable to them or because of a final decision of a competent jurisdiction, the other stipulations: they will retain all their force and their range.


Article 10: Jurisdiction

10.1 These conditions are subject to French law both for the substantive rules and for the formal rules. In case of dispute, the buyer, before any action, will contact the Seller to find an amicable solution.


Article 11: Confidentiality and cookies.

11.1 As the data controller, the Seller processes your personal data in accordance with its Data Protection Privacy Policy, and Cookies that you may view on the Site.


Article 12: Intellectual property.

12.1 The content of the website is the property of the Seller and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of the content is strictly prohibited and may constitute a forgery offense.

In addition, the Seller retains all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., made (including at the request of the Buyer) for the provision of customer services. Therefore, the Seller prohibits the Buyer from any reproduction or exploitation of such studies, drawings, models and prototypes, etc.

In case of special request, an express written authorization of the Seller will be issued and may condition a financial compensation.


Article 13: Customer Service / Claims

13.1 For any information request, customer service is available from Tuesday to Saturday from 11 am to 7 pm by phone on or by e-mail to the following address:

13.2 All claims must be notified, in writing, by post or email directly to the Seller, the company Chato Lufsen.

Article 14: Evidence Agreements

14.1 It is expressly agreed that the data stored by the Seller in its information system, its books and its registers have probative force with regard to the Orders made by the Buyer, their existence, their confirmation and their amount. In the event of a dispute, this data will prevail over the documents produced by the Purchaser, unless the Buyer demonstrates its lack of reliability or authenticity.

14.2 Data in computer or electronic format is valid evidence and, as such, is admissible under the same conditions and with the same probative value as any document that is written, received or kept in writing.

Article 15: Applicable Law – Language

15.1These general conditions of sale and exploitation are governed by French law and are subject to them.

15.2These General Conditions of Sale are written in French. If they are translated into one or more foreign languages, only the French text will prevail in case of dispute.


General Conditions of Sale in force on 29/01/2019